Knowledge Check

{
  "programme": "DFLMSK Sales Training 2026",
  "session": "Day 1: Consultative Selling",
  "date": "2026-10-20",
  "questions": [
    {
      "id": 1,
      "type": "multiple-choice",
      "question": "What is the first step in the consultative selling process?",
      "options": ["A. Close the deal", "B. Understand the customer's need", "C. Present your product", "D. Handle objections"],
      "correct": ["B"],
      "explanation": "Consultative selling begins with deeply understanding the customer's problem before presenting any solution."
    },
    {
      "id": 2,
      "type": "multi-select",
      "question": "Which of the following are characteristics of a good sales question? Select ALL that apply.",
      "options": ["A. It is open-ended", "B. It leads the customer to a predetermined answer", "C. It uncovers a need", "D. It builds rapport"],
      "correct": ["A", "C", "D"],
      "explanation": "Good sales questions are open-ended, uncover genuine needs, and build trust — not manipulate."
    }
  ]
}